Our Privacy Policy

About Fly Sussex

Fly Sussex Paragliding is a Paragliding school and shop. We gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Fly Sussex Paragliding is the trading name of Sussex Hang Gliding and Paragliding and we are a company registered in England and Wales under company number 3096302.

Fly Sussex Paragliding
Tollgate
Beddingham
Near Lewes
BN8 6JZ
01273 858170

Information That We Collect

Fly Sussex processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect is:

Name
Home Address
Shipping Address
Personal Email
Home Telephone Number
Mobile Telephone Number
Relevant medical information
Emergency contact phone number

We collect information in the below ways:

Web Orders
Online Forms
Cookies
Email
Booking Forms

How We Use Your Personal Data

Fly Sussex takes your privacy very seriously and will only use your information as set out in this notice. We will retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: –

We collect your personal data in order to provide our goods and services and to ensure that orders are completed and can be sent out to your preferred address.
We collect and store your personal data as part of our legal obligation for business accounting and tax purpose, assisting emergency services and any other legal obligations placed on us from time to time.
Where we have your consent, we will occasionally send you marketing information, or contact you regarding an order or booking

Your Rights

You have the right to access any personal information that Fly Sussex processes about you and to request information about:

What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We may share your personal information for the purposes specified in this notice or where there is a legal requirement with:

BHPA (British Hang gliding and Paragliding Association)
The BHPA is the governing body for paragliding and creates the syllabus that we use for tuition. We pass on only the relevant details that the BHPA require for your membership. Your student training records are held by Fly Sussex but information form these documents may be requested by the BHPA or other BHPA registered schools for the purposes of your continued training.

Emergency Services
In the case of an emergency we will pass on any necessary details to the emergency services and/or family contact. This may include your contact details and medical information contained on our booking form as well as any emergency contact details.

Mailchimp
We use mailchimp to deliver emails to our subscribers. This may include marketing material that we feel is relevant to the recipient. The information that mailchimp collects includes email address and may include First Name and Last Name. Mailchimp uses cookies on our site.

Paypal
We use Paypal to process transactions on the flysussex.com website. To find out what data Paypal collects and how it is used please use the following link:

https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Sagepay
Sagepay is another payment gateway used on our site to process transactions. Your payment details are securely stored.

https://www.sagepay.co.uk/policies/security-policy

Google Anlaytics
When you browse our website or interact with an email that we send to you, we may use Google Anlaytics to collect information about your behaviour in regards to browsing our website and the emails we send. This may include details of your operating system, location, IP address, browser ID, browsing activity, and other information about how you interacted with our digital platforms. The data we access through Google analytics is anonymous, we do not store any personally identifiable information.

https://www.google.com/analytics/terms/us.html

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Fly Sussex, however, as this information is required for us to provide you with our services/deliver your products/legitimate interests, we will not be able to offer some/all our services without it. You will not be able to take part in the schools paragliding activities without disclosing the relevant information needed for safe practice, including any medical information deemed pertinent.

How Long We Keep Your Data

Fly Sussex only ever retains personal information for as long as is necessary. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. The BHPA requires us as a school to hold student information for a minimum of six years.

Where we use your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent (if based on your consent).

Lodging A Complaint

Fly Sussex only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please contact us.

Georgeana Parsons, Fly Sussex Paragliding, Tollgate, Beddingham, Lewes, BN8 6JZ

Telephone: 01273 858170 Email: info@flysussex.com

You have the right to lodge a complaint with the Information Commissioner’s Office(details below) at any time. The ICO’s contact details are available here: https://ico.org.uk

Cookie Notice

We use ‘cookies’ which are small pieces of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to