Our terms and conditions

/Our terms and conditions
Our terms and conditions 2017-07-17T14:02:44+00:00

‘We’ ‘us’ means ‘Sussex Hang Gliding and Paragliding Ltd’, ‘Fly Sussex’ and ‘Sussex Paragliding’

‘You’ ‘the student’ ‘the customer’, means either the person who is responsible for the purchase of flying tuition and/or goods, or the person who is the recipient of a voucher/ course/goods.

Terms and Conditions for flying tuition

We follow guidelines set out in the Electronic Selling Regulations (ESR) and the Distance Selling Regulations (DSR)

Privacy

Our web servers and payment methods ensure the security of any personal data you give us via our website. We do not store any such information online. Details taken in person are securely stored by us for the minimum required periods.

Payment

Payment for any of our vouchers and courses can be made via our website with credit card, debit card, BACS or Paypal:  Over the phone with credit card, debit card or cheque: In person at our shop with credit card, debit card, cheque or cash.

Cancellation of your order and Refunds

If you have bought a voucher or course from us via telephone, post or through our website, you will have fourteen working days in which to request a refund. This must be in writing or by e- mail; we do not accept cancellations by phone.  After the fourteen days has elapsed no refund is due. On notification of your wish to cancel and the return, at your cost of any vouchers or course confirmation paperwork, we will issue a full refund of the purchase price, to the person who made the payment, within 30 days. However, if you have booked a date for your first flight, or indeed taken your day, within fourteen days of purchase, then no refund is possible.

Vouchers, tandem flights, one day introductions and courses are non-refundable after the 14 day period mentioned above.

(Also see info under ‘Health and Medical’)

Delivery

Delivery of vouchers, by Royal Mail standard delivery, will be included in the price. Any other delivery methods requested will be charged to the customer.

Vouchers and courses

All Sussex Paragliding vouchers, tandem flights and one day introductions are valid for 9 months from the date of purchase, except for special offer and Christmas vouchers which are valid for six months only. (Also see info under ‘Time extensions.’) All courses are valid for one year from the date of purchase. All vouchers, tandem flights and courses must be paid in full before you fly. It is recommended that you book your day’s flying with us as soon as possible after purchase. Bank holidays count as weekend days. Due to the weather dependent nature of paragliding, it is not unusual to have your day postponed, sometimes more than once! It is the responsibility of the participant to ensure that the activity is taken before the expiry of the voucher and that a course is started in time to complete it within 12 months. A voucher can be transferred to another person, provided you let us know their details, the voucher number and date of purchase. A course of 5 days or more cannot be transferred if you have already started the course.  The validity of the voucher and all our relevant terms and conditions will apply to the third party.

The starting time of a day’s flying may vary according to the anticipated weather conditions. You will be made aware of the exact time. We cannot accommodate late arrivals and you will forfeit your day (see info under ‘Postponement). Please be prepared to start early or finish late. We can teach anytime during the hours of daylight. A flying ‘day’ may vary in length, but we attempt to maximise every moment on the hill and if we complete the expected tasks early, then it is time for tea!

 Time extensions

Provided you have booked a day’s flying tuition with us on at least 5 occasions before the last month of validity of your voucher/tandem flight/one day introduction, and each time it has been has been cancelled by us, we will extend the expiry date for 3 months, free of charge. After this extended period of validity, one further extension can be bought for 3 months for £30.
If you have NOT booked a day’s flying tuition on at least 5 occasions before the last month of your voucher’s validity, it can be extended for a further 3 months from the date of expiry, on payment of £30 BEFORE the voucher expires. You may revalidate twice only. You cannot extend the life of a voucher once it is already out of date.  Remember, if you really can’t see yourself using your day’s voucher within its validity, you can transfer it to someone else for the remainder of the period. (See info under ‘Vouchers and courses’.)

Postponement

If you wish to change the date of your booking you must give us at least 48 hours notice by telephone or email.  Failure to notify us within 48 hours of your arranged date, or simply not turning up, will mean that you forfeit your day’s flying. There will be no refund or alternative offered.

Age limit

At Sussex Paragliding the minimum age for solo flying is 16 years old. If the student is 16-18 years old, they need to be accompanied by their parent or a responsible adult. For tandem flights the minimum age is also 16 years old and the student needs to be accompanied by their parent or a responsible adult.

Health 

You must be medically fit and reasonably active. If in doubt, consult your GP.

You should let us know of any pre-existing medical conditions which may affect your activity, but ultimately, it is up to you to decide on your own capabilities.
If you are unable to use your voucher/course because you are pregnant, we will extend the validity period by 6 months from the baby’s due date provided that, before your voucher/course expiry date, you contact us in writing or by email and supply us with a copy of a MATB1 (obtainable from 26 weeks of pregnancy) relating to your pregnancy.

In the event that you contact us to cancel the remaining days of a course, for medical reasons, we will require you to supply us with such written medical evidence of your inability to continue to learn to paraglide, as we may request. At least one month before the end of your course’s validity, you must supply a doctor’s certificate showing that you were unfit to fly and will remain unfit for the duration of the validity period. If you cannot provide medical evidence, you will forfeit your remaining days of tuition.

We reserve the right to refuse to teach anyone under the influence of alcohol or drugs, or anyone we feel is mentally or physically unsuited to the activity. The minimum weight for all flying is 7 stone (45 Kg).

Cancellation by Sussex Paragliding 

Paragliding is a weather dependent sport and unfortunately we have no control over the weather. If we consider it an unsuitable day to fly, we will cancel the day’s teaching. Sometimes this happens at very short notice. If the weather conditions during the session become unsafe to fly, your flying may be shortened or postponed. We will not be held responsible for any travel or accommodation costs, nor any expenses incurred if we have had reasonable grounds to postpone or cancel the flying.

Insurance

We are a British Hang Gliding and Paragliding Association (BHPA) registered school. As such, we have limited professional liability insurance. All our flying customers are issued with temporary membership of the BHPA. This gives them third party insurance. If you require personal accident insurance (to include paragliding) please arrange this in advance or with us on the day of your booking. If you would like further information, please contact us at flysussex.com, or visit www.bhpa.co.uk

 

 

Terms and Conditions for Goods

We follow guidelines set out in the Electronic Selling Regulations (ESR) and the Distance Selling Regulations (DSR).

Privacy

Our web servers and payment methods ensure the security of any personal data you give us via our website. We do not store any such information online. Details taken in person are securely stored by us for the minimum required periods.

Payment

Payment for any of our vouchers, courses or goods can be made via our website with credit card, debit card, BACS or Paypal:  Over the phone with credit card, debit card or cheque:  In person at our shop with credit card, debit card, cheque or cash.

The price displayed on our website may change without notice and does not the constitute the offer to a  customer.

In no circumstances will the taking of payment from the customer constitute acceptance of the offer.
The contract will be formed only when the dispatch email has been sent and the goods are sent.
In the event of an item being unavailable, for whatever reason, we reserve the right to  refund the customer their money in full and the contract to buy will be cancelled.

Deposit

A paraglider is chosen specifically to suit you and colours are selected by you subject to availability. On receipt of your order via us, the glider will be manufactured FOR YOU. Because of this, if you have ordered a paraglider or any equipment which is for your individual requirements, which you have secured with a deposit, this deposit will be non-refundable.

Cancellation of your order

If you have bought new goods from us via telephone or through our website, you will have fourteen working days after the day on which you receive the goods in which to request a refund. This must be in writing or by e- mail; we do not accept cancellations by phone.  After the fourteen days has elapsed no refund is due.

All sale/ reduced items are non-refundable. We are happy to exchange your sale/ reduced item within 14 working days after the day in which you recieve your goods.

On notification of your wish to cancel, we will refund the purchase price and delivery charge within 30 days.  If you have already received the goods, you must return them to us, unused, in their original packaging and condition. The return postage and packing costs will be yours. We will refund the original purchase price within 30 days.

However, if you have ordered goods from us to your individual specification or colours, then you will not be able to cancel your order or return the goods and we will not issue a refund.  This is especially the case when ordering custom colours for your paraglider.

If you buy second hand goods from us, they are sold as seen and described. You can cancel your order as above.

If you part-exchanged goods with us, your cancellation rights are as above.  In this event, your second-hand equipment, or a sum equal to the value initially allowed for the second – hand goods, will be made available to you within 10 days.

Delivery

Unless otherwise requested, delivery of goods will be by Royal Mail standard delivery for smaller items, or courier for larger items and overseas. These will be ‘track or trace’ wherever possible. Delivery will be charged to the customer. Any import taxes in your own country will be up to you to pay and this is not included in the delivery price quoted with your order.

Shipment of Goods

Our shipment of goods outside the UK does not include any local taxes or duties. It is the customer’s responsibility to pay any due.

Returns

(See info under ‘Cancellation of your order’)

If you believe your goods are faulty, please phone us on 01273 858170 to discuss the nature of the problem.

At SHGPG, our aim is to share with you our love of flying by providing professional tuition, expert advice and a friendly atmosphere. We will always do our best to resolve difficult issues over the phone. If you need clarification about any aspect of our sales or tuition, please call us on 01273 858170.

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